RETAILER SOLUTIONS

Streamline Facility Management

FacilityVision allows Retail companies to manage maintenance and repair operations at hundreds or thousands of locations, track the performance of thousands of vendors, and share detailed reports with key executives.

Save money. This is the bottom line, literally. Call avoidance prompts and duplicate work order detection help make sure unnecessary work orders are not submitted to Vendors. Warranty information is stored on a per asset basis, ensuring you take full advantage of warranties. Vendor Scorecards help you identify your fastest, most cost effective vendors and send them more work. Duplicate invoice detection prevents multiple bills for the same job. And Preventive Maintenance scheduling and verification helps you plan for the long term more effectively.

Reduce Time to Complete Work Orders. With instant notifications you can squeeze out any lag times or inefficiencies from your processes. As soon as a work order is reported, it can automatically route to the Preferred Vendor. When a Vendor submits a quote, the appropriate person responsible for approval immediately sees a 'Quote Pending Review'. Vendor Recalls are transmitted instantly. Work orders will no long drop through the cracks or spend days sitting on someone's desk.

  • Real-time Intelligence
  • Increase Accountability
  • Avoid Unnecessary Calls
  • Better Utilize Warranties
  • Enforce SLA's
  • Receive Instant Alerts
  • Schedule & Verify Preventative Maintenance Work

Have the Answers at Your Fingertips. View all work order requests, and track progress in real-time, from any web browser. This allows you to respond to questions immediately rather than checking in with vendors and following up later. Generate detailed reports instantly from our standard reports.

Keep everyone up to date and in the loop. Everyone on your team - Store Managers, Regional Managers, Operations Staff, Vendors, Executives - can access the system from a secure website or the phone via Integrated Voice Response (IVR). They see only what they need to see, but can access that information 24/7. FacilityVision is easy to use, even for team members uncomfortable with technology.

Improve Customer Satisfaction. Work orders will be completed more quickly. You'll be providing more accurate, timely answers to questions. Store Managers and Operations staff will be kept 'in the loop' and given the ability to provide feedback on every work order. Do you think these customers will appreciate the new level of service?

Save time. Reduce Headaches. Your administrative workload will drop significantly as jobs are updated by Store Managers or Vendors. The reports that used to take hours to compile will be ready automatically. And exception reporting will allow you to focus on the jobs that really need your attention rather than busy work.

Enforce SLA's and Best Practices. Ensure Vendors are complying with response times for both standard and emergency work orders, and jobs are being closed out on time and in accordance with Service Level Agreements. You define the processes, FacilityVision guides vendors to comply and alerts you when jobs fall behind schedule or your processes are circumvented.

Safeguard Corporate Data. Stop wasting time looking for lost spreadsheets and documents. Important records cannot be misplaced because data - work orders, photos, Word docs, pdf's, Excel spreadsheets, even CAD drawings - are stored in a central, secure system. Your data is safe and backed up daily.

Increase Accountability. Since every action in FacilityVision is time stamped and logged, you will know what happened and when it happened. There is no confusion, no finger-pointing, everyone simply gets the job done.

Integrate with all Your Vendors - for Free. You may add an unlimited number of vendors - from national providers to sole proprietors - at no added cost.

Integrate with Other IT Systems. Your IT department will appreciate our XML integration capability which allows FacilityVision to "talk" to Accounting Systems, HR applications and most ERP systems and exchange data seamlessly.